Financial Aid Business Analyst

Job Duties:

The Financial Aid Business Analyst serves as a functional expert supporting the effective administration of financial aid programs and systems. The position combines knowledge of financial aid regulations, policies, and business processes with functional expertise in PeopleSoft Campus Solutions Financial Aid. The position configures and supports financial aid functionality, independently researches and resolves system and processing issues, evaluates and tests system changes, develops queries and reports, analyzes data, and identifies opportunities for process improvement. The position works collaboratively with ITS and campus partners to translate financial aid business needs into effective system and process solutions while also administering assigned financial aid programs and responsibilities.

Key Job Responsibilities:

• Develop and maintain PeopleSoft queries, reports, and data extracts to support financial aid operations, compliance, reconciliation, and decision-making.

• Administer assigned federal, state, institutional, scholarship, or other financial aid programs and processes.

• Ensure assigned responsibilities are administered in accordance with applicable regulations, policies, and procedures.

• Analyze business processes and workflows to identify gaps and opportunities for automation, efficiency, consistency, and improved service.

• Assist with compliance review, reporting, reconciliation, and implementation of regulatory or operational changes.

• Collaborate with campus partners to support data integrity and effective cross-functional processes.

• Provide functional support for system- and process-related issues affecting assigned program areas.

• Develop and execute test plans, coordinate user acceptance testing, validate results, and document outcomes.

• Independently research, troubleshoot, and resolve complex functional system and processing issues and support end users in identifying appropriate solutions.

• Configure and maintain Financial Aid functionality in PeopleSoft, including system setup, rules, parameters, packaging, disbursement, interfaces, 3Cs (comments, checklists and communications), and related processing functionality.

• Evaluate, test, and support deployment of system releases, patches, regulatory changes, interfaces, and new functionality.

• Review and implement system updates and new functionality, including analysis of release information and impact assessment.

• Serve as a primary liaison between Financial Aid and ITS for system changes, issue resolution, integrations, and ongoing support.

• Recommend and assist with implementation of process and system improvements.

Required Qualifications:

• Bachelor's degree
• Experience working with a student information system or other complex enterprise system
• Ability to independently research issues, evaluate information, and identify solutions
• Strong analytical, problem-solving, and organizational skills

Preferred Qualifications:

• Experience with PeopleSoft Campus Solutions, particularly the Financial Aid module
• Experience with financial aid system configuration, testing, implementation, or troubleshooting
• Experience with developing query reports and supporting data integrity using PeopleSoft Query, Query Manager, or comparable reporting tools
• Experience with business process improvement and financial aid program administration
• Professional experience working in financial aid in a higher education environment.
• Working knowledge of financial aid rules, regulations, programs, and processes